Xiamen Kevin Stone FAQs

1.What are the styles and dimensions available?
We can offer European, American, Chinese and Japanese Monument Styles. We can also make any custom shapes as per drawings or pictures. The dimensions can be specified by you.

2.What are the materials and colors available?
We specialize in producing natural granite. Black, gray, red and green etc. are available.

3.Do you accept retail order? What is the minimum quantity you require?
Generally Yes. We wholesale containers to distributors Normally. The minimum quantity is 1.00 Cubic Meter.

4.What is the current situation of your company?
We have independent license for importer & export, specialized factories, also black granite quarry and machineries and professional staffs dealing in international trade for many years.

5.What is your port of loading?
Mainly ship from Xiamen,Tianjin and Qingdao.

6.What is your acceptable payment?

L/C (Letter of Credit), T/T (Telegraphic Transfer).

7.How can I get more information or place an order?
Please email, fax or call us to place your order.
E-mail:stoner@china.com  info@stonetoworld.com
Tel: + 86 592-5787298 5717298 Fax: + 86 592-5121298
Cell/App:+86 131 5922 8884

Order Procedure
1. Selection of products (styles and materials) and specify the dimensions.
2. Estimation and quotation on products, shipping and insurance cost.
3. Confirmation about the order information (quantity, price, delivery time, payment terms).
4. Down payment to be sent or L/C to be set up.
5. Production by our factory. Inspection of the finished products.
6. Packing, make shipment to your nearest port or your final address. Fax the document to request the balance to be sent. Release the invoice, packing list, bill of lading to you or your bank.

SERVICES FOR INDIVIDUAL CUSTOMERS

We not only supply products to wholesalers, retailers and builders, but also supply directly to individual customers. It’s more easy and convenient for individual customer to purchase directly from China now.
Normally, customer purchase specific items for their house, such like fireplace, bathtub, medallion, column, balustrade, door/window surround, molding, garden items (fountain, vase, statue, gazebo, table, bench, animal, etc.) etc. You can select the design you like from our website, or send your own design with picture or drawing for our custom production.
Since we have supplied a lot of products to individual customers, we have some experience for service to individual customers. You may not familiar with stone products, you may purchase overseas first time and not know about the process, please feel free to contact us for any enquiries or questions. It’s our pleasure to offer any useful information to you.
Here below are some information to your reference, and hope they are helpful to you.

ORDER PROCEDURE FOR INDIVIDUAL CUSTOMERS

1. Enquiry the items you want with specific requirements of design, size, material, quantity etc.
2. We offer our best price to you according to your enquiry.
3. You place the order to us if everything is finalized including the price.
4. We make a proforma invoice for your order confirmation.
5. You confirm the proforma invoice if no questions, and arrange prepayment to start the production.
6. We take pictures of the finished products for your confirmation when they are finished. You are also welcome to our factory for inspection of the products yourself.
7. We arrange shipment and offer the shipping documents copy to you after shipment for the balance payment. The original shipping documents will be sent to you on receiving the balance payment from you.
8. You clear the customs with the original shipping documents and get the products.

NOTES

1. We can do any custom works as per customer’s requirements.
2. T/T (telegraph transfer) is the main payment item for individual order.
3. 30-50% down payment is required for order.
4. The production time is about 4 weeks normally, and it depends on the specific order details.
5. The B/L (bill of lading) would be shown to buyer within one week after shipment.
6. The local shipping agent (which information will be showed on the B/L) will inform buyer by telephone or fax before shipment arrival . Buyer also can check the status of the shipment with the shipping agent.

QUALITY GUARANTEE

We have done stone export business for over 15 years, we are always offer our best quality products to customers all over the world. We have skilled workers to make the products in first grade. We have inspectors who inspect the products, packing and loading for every shipment to make sure the products we supply to customer are in good quality and safe for shipment.

SHIPMENT